FNS40104

Certificate IV in Financial Services

Overview

This qualification reflects the role of more senior employees working in a financial services context, who perform duties such as: promoting customer/client service; administering financial operations and monitoring compliance; leading a team; performing duties of a supervisor; and performing duties of a senior or technical officer.  This course delivers the knowledge and skills required for employment as a supervisor in the financial services industry.

Designed for

Those who have some level of autonomy and responsibility for staff including, branch manager, claims processing officer, senior accounts clerk, senior technical officer or finance sector team leader.

Course Outcomes

This course will provide participants with the knowledge and skill to:

·         Apply principles of professional practice to work in the financial services industry

·         Resolve customer complaints and disputes

·         Establish client relationship and analyse need·

·         Develop, present and negotiate client solutions

·         Prepare and present information

·         Prepare and analyse budgets and reports

·         Evaluate and authorise payment requests

Course Structure

      A total of 13 units of competency must be completed.

Recognition of Prior Learning (RPL)

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

Qualifications and Recognition

Upon successful completion of this course students will receive a Certificate IV in Financial Services.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Where to Next

·         Certificate IV in Business (Frontline Management)

·         Diploma in Business (frontline Management)

Arrow provides tailored training programs.  Our training needs analysis helps companies to identify the right training and development programs which maximise the benefits of learning and optimise the performance in the workplace. 

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Please call 1300   73  79  77   for more information