WRR20102

Certificate II in Retail Operations

Overview

This course has been designed to help participants enhance their career prospects in Australia’s ever expanding retail industry.  It applies to those wishing to develop the skills and knowledge to begin a career in the retail industry.  Likely functions within the retail industry for those who achieve this level of qualification include working within clearly defined contexts and under supervision.  It involves interacting with customers, performing stock control, operating point of sale equipment, balancing the register and minimising theft.

Designed for

Sales assistant, retail assistant food and beverage products and retail office assistant.

Course Outcomes

This course will provide participants with the knowledge and skill to:

·         Develop interpersonal, communication and customer service skills

·         Communicate and work effectively in a retail environment

·         Perform industry specific stock take procedures

·         Gain effective sales techniques

·         Prepare and display products

·         Operate and maintain retail equipment

·         Gain the skills required to follow health, safety and security procedures

Course Structure

      A total of 14 units of competency must be completed.

Recognition of Prior Learning (RPL)

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

Qualifications and Recognition

Upon successful completion of this course students will receive a Certificate II in Retail Operations.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Where to Next

·         Certificate III in Retail Operations

·         Certificate III in Retail Supervision

·         Certificate IV in Retail Management

·         Certificate III in Business

·         Certificate III in Business Administration

·         Certificate III in Business (Frontline Management)

Arrow provides tailored training programs.  Our training needs analysis helps companies to identify the right training and development programs which maximise the benefits of learning and optimise the performance in the workplace. 

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Please call 1300   73  79  77   for more information