THH21802

Certificate II in Hospitality Operations

Overview

This course has been designed for people who are employed in the hospitality industry or who want to work at the operative level in a range of hospitality establishments, including fast food outlets, coffee shops, take-away facilities, restaurants, function centres, hotels, clubs and casinos.

Designed for

Bar attendant, food and beverage attendant, gaming attendant, housekeeping attendant, porter, front of house staff, waiter or café attendant.

Course Outcomes

This course will provide participants with the knowledge and skill to:

·         Develop an appreciation of the hospitality industry

·         Build their interpersonal, communication and customer service skills

·         Follow health, safety and security procedures

·         Provide food and beverage service to customers in a range of hospitality industry enterprises

·         Follow key hygiene procedures which apply in hospitality and tourism enterprises

Course Structure

      A total of 11 units of competency must be completed.

Recognition of Prior Learning (RPL)

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

Qualifications and Recognition

Upon successful completion of this course students will receive a Certificate II in Hospitality Operations.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Where to Next

·         Certificate III in Hospitality Operations

·         Certificate III in Business

·         Certificate III in Business Administration

·         Certificate III in Business (Frontline Management)

Arrow provides tailored training programs.  Our training needs analysis helps companies to identify the right training and development programs which maximise the benefits of learning and optimise the performance in the workplace. 

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Please call 1300   73  79  77   for more information